Refund policy

Exchanges and Returns

In accordance with article 52 of the Consumer Code), you have the right to cancel your order with us provided you give us written notice within 14 days without giving any reason.

The cancellation period will expire 14 days from the day after the day on which you (or someone you nominate, other than a carrier) receives the last of the goods.

To exercise the right to cancel, you must inform us by using one of the following methods:

(a) sending a an email to:

In accordance with article 57 of the Consumer Code, once you have exercised your right to cancel, you must the send the products back to NASSAU within 14 days of the date you notified NASSAU of your decision to withdraw.

In accordance with the applicable legislation, we will issue you with a full refund including the shipping cost paid by you. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make reimbursement without undue delay, and not later than:

(i) 14 days after the day we were informed of your decision to exercise your right to cancel, and once we have checked that the return was sent back in accordance with these TOS; or

(ii) (if earlier) 14 days after the day you provide us with evidence that the good have been returned; or

(iii) if no goods were supplied, 14 days after the day on which we are informed about your cancellation. We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

(iv) made-to-measure items can not be returned. 

If we do not receive the cancelled goods back, we may arrange to have them collected from you at your cost.

You shall return cancelled orders to: NASSAU, Nieuwe 's-Gravelandseweg 1M, Bussum, The Netherlands, without undue delay and in any event not later than 14 days from day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods before the period of 14 days has expired.

You will have to bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning of the goods.